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Alan Therrien
Navigator

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USA
113 Posts
Initially Posted - 04/15/2004 :  20:11:39  Show Profile
I believe in giving credit where credit is due.

I recently posted questions regarding the correct materials used to repair a cracked rudder, as my 3rd generation rudder for the wing keel model had developed a saw toothed crack down the leading edge of the rudder. Before embarking on the repair, I called Catalina. Kent Nelson got back to me quickly via email, and advised that I should send photos and details, which he would forward to Frank Butler for a response.

The next day I got a call from Frank. He said ship the rudder and he would repair it. (The rudder was only two years old). I got the rudder back yesterday - about one week after I shipped it to them. Speedy repair and return shipments means I'll still make my launch date for this season (next week). Great job Catalina.

Alan Therrien
"Moonpenny"
C250K #418
Alan Therrien
"Moonpenny"
C250K #418
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dlucier
Master Marine Consultant

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Virgin Islands (United Kingdom)
7583 Posts
Response Posted - 04/15/2004 :  20:25:14  Show Profile
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Alan Therrien</i>
<br />I believe in giving credit where credit is due...Speedy repair and return shipments means I'll still make my launch date for this season (next week). Great job Catalina.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

Great job indeed!
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Oscar
Master Marine Consultant

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USA
2030 Posts
Response Posted - 04/16/2004 :  22:01:35  Show Profile  Visit Oscar's Homepage
It took a while, but it appears they have seen the light.... As always, once they do, they don't mess around, and get things done. It's good.

Oscar, in the studio.
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.